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Average Broadband Speed Up: Broadband watchdog Ofcom has released the results of a survey which shows that the average broadband speed in the UK has increased by 10%...
Welcome: Orange Broadband - orange.co.uk
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Customer Reviews of Orange Broadband:
18/04/2012 Most of the broadband companies I've been with have used foreign (are you allowed to say Indian anymore?) call centres either for out of hours support or at really busy times. But at least they seem to be signed up with foreign call centres that ensure their staff have good english and understandable accents. I have phoned Orange tech support dozens of times now and every time I have had to give up. They simply cannot be understood! When I ask to speak to someone else they get really angry. It's not my fault I can't understand them. The fuzzy phone line doesn't help either. Only foreign call centre I've known to have a constantly bad connection too.
29/09/2011 nothing but trouble with orange and there foreign call centres, terrible customer service, i'me pleased to see the back of them.
17/11/2009 Was with them when they were Wanadoo then eventually Freeserver before being bought over by Orange. No problems until I moved house. The line kept going down and I spent hours and days on the phone with Orange who were blaming BT ... then BT who were blaming Orange. No-one would take responsibility so after 1 week I eventually had to cancel my contract with Orange and move to BT who then came out and fixed the exchange outside my house. Orange is fine until you have a problem. Then you spend hours repeating yourself to foreign call centres who ever-so-slowly read their script to you and make you redo tests you've already done 20 times that day before talking to you.
